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Department: Information Technology

Reports to: Chief Technology Officer


Position Summary: 

Responsible for maintaining systems and their associated operating systems for computer applications. Conducts analysis, creates system specifications, develops, tests and implements operating systems. Utilizes existing or new technology in the automation of processes. Evaluates software packages and provides recommendations to management.

Essential Duties and Responsibilities:

Provides operational support of the VMware systems computing environment. Responsibilities include OS and application software installations and upgrades, backup and recovery administration, adding/deleting users, and peripheral equipment, and troubleshooting system and application issues.

Performs research and makes recommendations for network software and hardware.

Provides technical guidance for directing and monitoring information systems operations. Implements machine modifications to increase the capacity of the system. Compiles records and reports concerning production, machine malfunctioning, and maintenance. May advise on workflow plans, methods, and procedures analysis. Analyzes the results of monitoring the operating system(s) and recommend changes to improve processing and utilization.

Performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with the user community to understand their security needs and implement procedures to accommodate them. Conducts accurate evaluation of the level of security required.

Monitors and response to complex technical control facility hardware and software problems using a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.

Provides guidance and training for less experienced staff.

Provides documentation for the support of information technology processes and procedures.

Develops programs to support application and system operations.

Provides technical input to assist in the development of project planning.

Compliance with industry and corporate technology standards.

Participates in teams that result in a contribution to the achievement of team goals and objectives.

Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes, and regulations applicable to position and company.

Performs related duties as assigned.


Essential Education, Skills, and Environment
Education and Work Experience
Bachelor’s degree in information systems, computer science or related technical field from an accredited school and 4-6 years of directly related technical experiences or an equivalent combination of education and experience. (Four years of additional related, progressive work experiences would be needed for candidates applying for this position who do not possess a bachelor’s degree.)

Specialized Knowledge and Skills
Demonstrates technical knowledge in Windows or UNIX operating systems support and analysis and a growing knowledge of the company’s information systems and infrastructure design. Effective oral and written communication skills. Effective analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently.

Perform responsibilities as directed within determined time frames and with a high degree of accuracy.

Establish and maintain effective work relationships within the department and the company.

Maintain the professional competence, knowledge, and skills necessary for the satisfactory completion of responsibilities; enhance job knowledge and abilities by taking personal responsibility for professional development and training.

Maintain sensitive and confidential information regarding company information.

Attend work on a regular basis and support the company’s employee policies and procedures, including workplace safety rules.

Employees must be able to perform the essential functions of the position with or without accommodation.

Equipment and Applications

PCs, smartphones, tablets, word processing, spreadsheet, and windows application software.

Work Environment and Physical Demands

General office environment. Must be able to lift 50 pounds.

Salary commensurate with experience. Send your resume to hr@nassaucruiseport.com to apply now.


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